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Following anecdotal reports of a keyboard more prone to failure than in previous years, AppleInsider has collected service data for the first year of release of the 2014, 2015, and 2016 MacBook Pros, with an additional slightly shorter data set for the 2017 model year given that it hasn't been available for a year yet. Not including any Touch Bar failures, the 2016 MacBook Pro keyboard is failing twice as often in the first year of use as the 2014 or 2015 MacBook Pro models, and the 2017 is better, but not by a lot. Assumptions While Apple doesn't break out the numbers of MacBook Pros the company sells versus the rest of the Mac line, other data that we've collected in the course of this research suggests that the relative percentage of MacBook Pros to other models has remained the same. Given that Mac sales are up only slightly year over year, we'll also assume for the sake of discussion and mathematics that there has been no appreciable increase in Mac sales. Given that the keyboard mechanisms are the same in the 13- and 15-inch MacBook Pro models, we've combined the two models in this look. However, given that the numbers break down to about 45 percent 15-inch MacBook Pro and 45 percent 13-inch MacBook Pro across the whole dataset and model years, there is no real need to break them our separately. We're also subtracting warranty-voiding accidents, like impacts, or water spills.
The keyboard data All data has been collected from assorted Apple Genius Bars in the U.S. That we have been working with for several years, as well as Apple-authorized third-party repair shops. The 2014 MacBook Pro model year saw 2120 service events in the first year, with 118 related to keyboard issues necessitating an upper case replacement - 5.6 percent of all MacBook Pros serviced in the first year. The 2015 has 1904 service tickets, with 114 relating to the keyboard, making 6.0 percent.
The two numbers are very similar, which is to be expected. The keyboards were essentially unchanged since the 2012 Retina MacBook Pro, and should have failure rates similar to each other. Apple released the new keyboard with the MacBook, and moved the design to the. In the first year of the 2016 MacBook Pro, our data gathered 1402 warranty events, with 165 related to only the keyboard and not including the Touch Bar - 11.8 percent. We don't have a full year of data for the yet. But, since release in June 2017, our data set has 1161 captured service events with 94 related to keyboard issues also not including any Touch Bar issues - 8.1 percent.
Failure rates across all four models are relatively static, with no appreciable increase or decrease in events reported at any time after release. Percentages of failures were comparable between the third-party authorized shops, and the Genius Bar data. Recidivism For the 2014 MacBook Pro, of the 118 repairs, 8 came back for a second go-around on the repair within 90 days. With the 2015, 6 did. None came back for a third time. For the redesigned 2016 MacBook Pro, of the 165 keyboard repairs, 51 came back again once, and of those 51, 10 more came back for a third time.
The 2017 fared better in this regard, with 17 of the 94 coming back once, and 3 of those coming back for a third time. This does suggest that there is another factor besides the design contributing to the failure. But, a keyboard designed for durability and portability should consider at least some of these cases that are causing multiple failures. The takeaway Clearly, the increase in number of keyboard events in a decreasing population of first-year service demands is notable. While first-year service calls have gone down with the introduction of the new models, at the same time the incidence of keyboard repairs has gone up, notably. Apple has a second-generation MacBook Pro keyboard. It is in the 2017 MacBook Pro, and repaired 2016 models.
The repair percentages on those are up from the 2014 and 2015 keyboards as well, but not nearly as much as the 2016. This is an expensive repair! The keyboard isn't replaceable by itself.
Break one key switch, and you need to replace the whole assembly, consisting of the keyboard, the battery, and the upper case metal surrounding the keyboard and Thunderbolt 3 ports. We've seen out-of-warranty pricing with labor and parts exceeding $700 for the job, and it isn't an easy repair, necessitating a complete disassembly of the machine. This same repair is $400 on the 2014 and 2015 MacBook Pro - cheaper, but still a lot of money. Time for action We don't know for sure how many in the 2011 through 2013 MacBook Pro line caused Apple to act, nor do we know what triggered the repair extension program. But, the near-doubled failure rate of the keyboard in the first year on the 2016 MacBook Pro is a ticking time bomb for users, and it doesn't matter why. I have an Apple Store appt.
This week for my MBP keyboard. Not sure if it’a a swollen battery pressing up, a bad mechanism, or just something caught underneath the space bar. I’m both expecting and hoping it’s the last option. I’m not sure if it’s the design of the mechanism, the travel, both, or something else, but I’m not a fan of this new keyboard design. Every time I hop back onto my 2105 MBP it feels much better. Even after months of daily use the new keyboard doesn't feel as good; but the display on the 2017 MBP is visually superior, not to mention other features and it’s performance, so it’s not I’ll go back.
If they made a new MBP that feels as good as the previous MBP I’d upgrade right away. Edit: Crumb or some other debris. Apple Store Genuis said they are very sensitive to obstructions compared to the previous keyboards. Edited April 30. These keyboards represent one of the worst design decisions of anything Apple has created in recent history. Imagine hobbling a device that is supposed to be used by the professional daily for hours on end with an uncomfortable and unreliable keyboard.
The whole 'boutique'-leaning design of the latest Mac Book Pros has been a disaster for Apple. I'm still using my several year old device in the vain hope Apple will rectify this situation and give us a laptop which prioritises professional usage over superficiality and bling! I really don't want to compromise on keyboard comfort. If it requires a device which is slightly thicker to achieve this, then please Apple, make it thicker! Edited April 30. These keyboards represent one of the worst design decisions of anything Apple has created in recent history.
Imagine hobbling a device that is supposed to be used by the professional daily for hours on end with an uncomfortable and unreliable keyboard. The whole 'boutique'-leaning design of the latest Mac Book Pros has been a disaster for Apple. I'm still using my several year old device in the vain hope Apple will rectify this situation and give us a laptop which prioritises professional usage over superficiality and bling! The Apple apologists here will just say you should carry a keyboard with you everywhere you go.
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Plus never need to plug it in so MagSafe isn’t necessary, as though MacBooks 10 hour battery life is the case under heavy loads. On my late 2016 MacBook Pro the z key stopped working reliably recently. Fortunately, I have AppleCare on the computer, so I made an Apple Genius appointment (took about three days). I was told that the keyboard would have to be replaced and it would take 3-5 days. Since it's my work computer, I asked if there was any other option and I was told no, that they have to send them all out for repairs. On one hand, the turn around was exceptional.
I left my computer with Apple around 4 pm on a Monday and got it back around 9 am on Wednesday by Fedex Priority. But, on the other hand, if I did not have AppleCare, the price to replace the keyboard would have been $100 labor, $695 parts, plus tax or $854.63 total which makes AppleCare look like a bargain. I never used to purchase AppleCare on my Apple products because they were so reliable, but that is no longer the case. You've got your numbers all wrong. Given that Apple sold north of 18 million Macs in 2016 (and probably a similar amount in 2014), it would be reasonable to assume that the MacBook Pro 13/15 unit volume was at least 5 million units and probably much higher. The '10% failure rate' you report means that the keyboard is responsible for 10% of the service work, not 10% of the installed base.
By your own numbers, there were 2120 service events for the 2014 generation, which would represent a 0.424% failure rate (2120/5,000,000). Of those failures, 5.6% were keyboard related, for a total keyboard failure rate of 0.024%. Also by your own numbers, there were 1402 warranty events for 2016 MacBook Pros of which 11.8% were keyboard related.
That's 0.035%. The keyboard failure rate has neither doubled (it's gone up by perhaps 45%), nor is it significant. These keyboards represent one of the worst design decisions of anything Apple has created in recent history. Imagine hobbling a device that is supposed to be used by the professional daily for hours on end with an uncomfortable and unreliable keyboard. The whole 'boutique'-leaning design of the latest Mac Book Pros has been a disaster for Apple. I'm still using my several year old device in the vain hope Apple will rectify this situation and give us a laptop which prioritises professional usage over superficiality and bling! The Apple apologists here will just say you should carry a keyboard with you everywhere you go.
Plus never need to plug it in so MagSafe isn’t necessary, as though MacBooks 10 hour battery life is the case under heavy loads.so you figure you might as well make an a$$ of yourself and increase the noise level of the thread before.that. happens? You've got your numbers all wrong. Given that Apple sold north of 18 million Macs in 2016 (and probably a similar amount in 2014), it would be reasonable to assume that the MacBook Pro 13/15 unit volume was at least 5 million units and probably much higher. The '10% failure rate' you report means that the keyboard is responsible for 10% of the service work, not 10% of the installed base. By your own numbers, there were 2120 service events for the 2014 generation, which would represent a 0.424% failure rate (2120/5,000,000). Of those failures, 5.6% were keyboard related, for a total keyboard failure rate of 0.024%.
Also by your own numbers, there were 1402 warranty events for 2016 MacBook Pros of which 11.8% were keyboard related. That's 0.035%. The keyboard failure rate has neither doubled (it's gone up by perhaps 45%), nor is it significant. It depends from what Mike is referring to A ) units sold B ) dataset gathered from a certain number of service points. Edited April 30. I got the keyboard replaced for my 2016 MBP with touchbar, and this new keyboard is a LOT better, but I worry that it's just a matter of time before it fails.
Also, I'm be surprised if the failure rate were only 10%. It also depends on what 'failure' means. If someone needs to come into an Apple Store and have an employee blow the key out with compressed air, does that count as a failure? I think there's just a lot of people out there who live with broken or poorly performance things because they don't have the time/energy/pickiness to fix it.
They just hit the key harder, use compressed air, or accept that sometimes the keys don't work.
EYE EMPIRE — the band featuring Corey Lowery ( STUCK MOJO, STEREOMUD, DARK NEW DAY), B.C. Kochmit ( SWITCHED) and Ryan Bennett ( TEXAS HIPPIE COALITION) — has parted ways with vocalist Donald Carpenter ( SUBMERSED). Lowery, Kochmit and Bennett said in a statement: 'For the last several years, we have committed every ounce of energy we collectively have to EYE EMPIRE. We've shared great heights and unbelievable lows.
Through it all, we stood together like brothers, sacrificing on behalf of one another pursuing a dream. That vision, and the hopes that come with the quest, remain. 'Following the last run, it was brought to our attention that one member was making moves to re-assemble a former band. The moment that transpired, and there was an absence of communication, it was clear he had left the band. 'For the fans that have supported us, we love you and owe you so much. 'There will be another EYE EMPIRE album, and we will return to the road. However, that news will come when we find a fourth partner who is unequivocally committed to the journey and understands that our business is not to be misrepresented and aired with deceit publicly.'
For his part, Carpenter posted the following on April 3: 'Starting over is always hard but it's not the first time and I'm am certain that it won't be the last. 'Things are starting to come together, but still getting those curves coming in every once in awhile, but hey, that's life!' EYE EMPIRE's latest album, 'Evolve', was released on October 29, 2013. The members of EYE EMPIRE all have seen success in the past through other ensembles. With the formation of EYE EMPIRE, however, they have proven a commitment to seeing through what they started. Lowery remembered: ' B.C.
And I started playing together when he was in SWITCHED, and I knew that he would be the guitar player that I would one day create something special and lasting with. He has a great sense of melody with rhythm and solos and a great understanding of arrangement and what's best for the song. He knows the difference between shredding and holding one note, and making that one note sing.
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He truly has his own style as an artist.' With the youngest member of the quartet, Ryan Bennett, Lowery reflected: 'Simply one of the baddest drummers to come to the rock 'n roll scene in years.
Grabbing some of his favorite drummers and making his own style with EYE EMPIRE. He's the guy that is always smiling staying positive until he gets behind the drums then he explodes.'
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